Terms and Conditions

FEE’S AND CHARGES:
  1. A service call fee will apply in the event a technician has arrived at a customer’s house, unless canceled by customer prior to technician’s arrival at job site
  2. Garage Door Specialists does not offer free in home repair estimates
  3. Garage Door Specialists are happy to provide free in home replacement garage door estimates
  4. An emergency service call fee may apply to service call trips made on holidays, weekend, after hours, overtime, or otherwise indicated by call center
  5. No refund or discounts on parts or labor once agreed on by customer
  6. No refund or discounts are issued once customer had signed receipt
  7. Customer must redeem any offer or coupon through service technician and must be indicated by service technician on the receipt
  8. Deposit must be made on all orders and balance must be paid upon completion of job
APPOINTMENT AND SCHEDULE:
  1. A reschedule fee may apply on new door installation if customer’s not home or job site is not ready for install
ORDERS AND CANCELATION:
  1. New door purchase may not be canceled if order was placed and the delivery by the manufacturer cannot be stopped
  2. Customer may lose deposit or a fee may be incurred if he/she is not available for installation as previously or for any or all of the above reasons
  3. Garage Door Specialists will perform work according to the estimate given to customer
PAYMENTS:
  1. Late payment charge and interest may apply to any overdue amounts
  2. Garage Door Specialists does not accept personal checks nor company checks issued for a residential job
  3. We accept M.C, VISA, DEBIT, CASH, COMPANY CHECKS for commercial job site
WARRANTY: NEW RESIDENTIAL DOORS:
  1. Most doors installed by Garage Door Specialists come with a lifetime manufacturer warranty on the finish.  The manufacturer will supply replacement panels in case of fading, chipping  paint or rust
  2. New doors installed by Garage Door Specialists come with a 3 year hardware warranty
  3. Garage Door Services offers a 2 year warranty for labor on all new installed garage doors
NEW COMMERCIAL DOORS:
  1. 1 year warranty on door finish in case of fading, chipping of paint or rust (through the manufacturer )
  2. Garage Door Specialists offers 1 year warranty on hardware
  3. Garage Doors Specialists offers 1 year warranty on labor
NEW GARAGE DOORSPECIALISTS’ RESIDENTIAL OPENERS:
  1. Liftmaster openers come with a lifetime warranty on motor through Chamberlain
  2. Liftmaster openers come with lifetime or 4 year warranty on motor through Chamberlain, based on model of opener
  3. We offer 1 year parts and labor warranty on all new openers installed by us
  4. We offer 90 day parts and labor warranty on electrical components of newly installed openers
  5. Chamberlain may offer limited warranty on various components of the new garage door opener
CUSTOMER’s OWN OPENER INSTALLED BY GARAGE DOOR SPECIALISTS
  1. We offer a 90 day warranty on installation only of the opener
NEW GARAGE DOOR SPECIALISTS’ COMMERCIAL OPENERS:
  1. Garage Door specialists offers 1 year parts and labor warranty on all new openers installed by us
  2. The manufacturer may offer limited warranty on various components of the new garage door opener
  3. We offer 90 day parts and labor warranty on electrical components of new installed openers
REPLACEMENT PANELS (SECTIONS):
  1. All new installed replacement panels come with a 90 day parts and labor warranty through (excluding water damage to wood panel)
SERVICE WORK:
  1. Garage Door Specialists offers 90 day parts and labor warranty on all electrical parts
    1. All mechanical work is warranted for 5 year parts and labor through Garage Door Specialists except for low cycle flat rate torsion springs
VARIATIONS/EXCEPTIONS
  1. When its indicated no warranty by the service technician
  2. Otherwise indicated by the technician on the receipt
WARRANTY EXCLUSIONS:
  • Customer may lose any  warranty if he/she refused to pay service fee when applicable
  • Customer may lose any warranty in the event additional work was redeemed by the customer through Garage Door Specialists technician outside of the work receipt
  • Customer must provide receipt to redeem all warranty work
  • At Garage Door Specialists we only warranty parts and labor done by us
  • Customer may lose warranty in the event others beside Garage Door Specialists perform any work on the warranted parts (including other garage door company or the customer)
  • No reimbursement will be paid in the event the customer chooses to have another company perform work on warranted items
  • Warranty is only offered to the original purchasing customer and is not transferable
  • Warranty will not cover physical damage, poor maintenance up-keep, misuse of use of features, or negligence
  • No warranty is offered on holidays, after hours or weekends. It’s only offered on the next available regular appointment of the work week and hours.
  • Warranties may be void if problem was caused by another part malfunction
  • Power outage, electrical shortage, and lightning damage to electrical components are not covered by the warranty
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